Diplomacy is a broad term that can be used to describe the activities and relationships between actors and parties, both on an international scale and in personal arenas. In a more limited sense, it can be used to describe the formal negotiations conducted by agents and representatives of states and organizations, and is structured within an institutional system consisting of bodies such as ministries of foreign affairs, embassies, consulates, and various international organizations.
In politics, diplomacy is the practice of navigating disagreements, finding common ground and building trust, especially with a hostile enemy. It involves finding ways to manage conflict and achieve the desired outcome without hurting feelings or inflaming tensions, and it is a critical skill for anyone who wishes to succeed at work or at home.
During diplomatic exchanges, great diplomats listen first and often, and they carefully consider the underlying issues before speaking. They use a pleasant, light tone of voice and relaxed body language, and they choose their words carefully. They adapt their approach to the culture of the people they are dealing with, as different cultures have their own distinct communication styles.
A poor diplomat bores their audience, hammering the same points over and over again in meetings that never make any headway. Their superiors can quickly spot them and remove them from the diplomatic team. In interpersonal situations, diplomatic skills help to resolve disagreements between friends, family members and coworkers, as well as in everyday interactions while out in public.
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